Giant Eagle
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Giant Eagle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Giant Eagle has 2.5 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I like the proximity of the store, Normally i like there meats from the good meat counter, Close by home.
Cons: Bad customer service, High prices, Never apologetic.Recent recommendations regarding this business are as follows: "Complain about the new Perks program if you don't like it. Also, make sure that everything comes off at the end and always contact customer service.", "Does your store have 4-count Drumsticks for the sale?", "Shop somewhere else", "Be courteous.", "Don't try to do survey".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Giant Eagle has 2.5 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I like the proximity of the store, Normally i like there meats from the good meat counter, Close by home.
Cons: Bad customer service, High prices, Never apologetic.Recent recommendations regarding this business are as follows: "Complain about the new Perks program if you don't like it. Also, make sure that everything comes off at the end and always contact customer service.", "Does your store have 4-count Drumsticks for the sale?", "Shop somewhere else", "Be courteous.", "Don't try to do survey".
Most users want Giant Eagle to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Giant Eagle Reviews
"This new Perks program is horrible."
You get perk coupons, but yet half the time they don't come off. You have to contact customer service. Then they give you a credit for the next time that you...
"Product Not Available For Weekly Sale"
In your weekly ad dated March 7th thru March 13th, you have the 4-count box of Drumsticks buy one, get two free. Your South Fayette and Bridgeville store have...
Montville, Ohio
This new Perks program is horrible.
You get perk coupons, but yet half the time they don't come off. You have to contact customer service.
Then they give you a credit for the next time that you go in.
Last month I was supposed to get 500 perks for spending $50. I spent more numerous times, and it finally came off. Today I have one for 250 perks when spending $50 or more. I did that.
Of course, the perks didn't show up..
The fact that we have to have 100 perks to earn 10 cents off is just ridiculous!
Why couldn't they just leave things alone!
My Geneva Ohio store though, is fabulous. Everyone there is so nice and very helpful if you need help.
User's recommendation: Complain about the new Perks program if you don't like it. Also, make sure that everything comes off at the end and always contact customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Royalton, Ohio
Product Not Available For Weekly Sale
In your weekly ad dated March 7th thru March 13th, you have the 4-count box of Drumsticks buy one, get two free. Your South Fayette and Bridgeville store have been out of stock since Saturday morning.
I checked today at both stores and still none of the 4-count boxes, I asked a Rich at the South Fayette store if they were getting any more in stock and he said he ordered them Sunday, March 10th.
Well, I was a buyer and this is unacceptable when you advise a sale like this and really do not have enough inventory. I was also told you do not give out rain checks and to check back. Do you know why this would happen when you are advertising a sale like this and you cannot supply the customer?
Do you care that you are not satisfying your sale ads with inventory? No wonder I saw an ad that Giant Eagle is the worst grocery store to shop at!
- Nice people at the south fayette store
Preferred solution: Deliver product or service ordered
User's recommendation: Does your store have 4-count Drumsticks for the sale?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Can't do the survey to get extra perks.
- Helpful
- Everyone is respectful
- Mobile carts are not the best
Preferred solution: To be able to enter the survey to be able to get extra perks. I'm a senior & low income so I use the perks for my gas monthly
User's recommendation: Don't try to do survey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amherst, Ohio
Coupons
The coupon s the are especially meant for me never work they havent for the last 2 months I always have to write about them well is happened again on my last visit the 1.50 didnt come off the shredded cheese the .75 didnt come off the bread and I got the Scott toilet paper 2 for ten dollars and they charged me 7.49 I questioned the clerk and she said it would come off at the end well it didnt, I never looked at my receipt till I got home, I dont understand why you give me the coupons if they never work getting very frustrating I wrote to giant eagle as soon as I got home and its been 4 days and nothing so can you please help me Stephanie gentkowski card number448237****10
I use the Geneva Giant eagle, in Ashtabula county. Same thing, I have to write to them because those coupons never come off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaints
Preferred solution: Israeli products sold
Indianapolis, Indiana
Bad service
Canton, Ohio
Horrible cake
Preferred solution: Price reduction
New Kensington, Pennsylvania
Handicap and they made me walk w/o the “go cart” to my car.
User's recommendation: Shop somewhere else
Chesapeake, Virginia
Response to customer service complaints
User's recommendation: Be courteous.
Gibsonia, Pennsylvania
The home office to complain and not even a response. Stay away from that store. The won’t help you even if you do complain. Go elsewher
User's recommendation: No respect. Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensburg, Pennsylvania
Pharmacy complaint
On Friday night my wife received a text telling her that her prescription was ready. When I went in Saturday, the clerk informed me that it wasn't in yet and I could pick it up the next day.
When I informed her about the text, she said I could pick it up after 2:00. I thought it wasn't in. When I complained to the Pharmacist, I had the same result. No one seems to care about the inconvenience they cause people.
We get a lot of prescriptions there. You can check.
I am disgusted with you and looking to take our business elsewhere. This has happened before and I wonder how many others experience this problem.
Julian Detore
User's recommendation: Take your business elsewhere as I intend to do.
Barberton, Ohio
Terrible Service
Giant Eagle, Barberton Ohio Arrived when the store opened at 7am for groceries. No clerk at check out so had to use self check out...TWO items scanned thru at the wrong price.
After checkout went to the service desk to have the prices corrected. SERVICE DESK WAS CLOSED, 7:20am. Went and got the manager who told me the service desk DOES NOT OPEN TILL 8am !!! Informed me I would have to COME BACK at 8am to have the prices correct.
When I told him that was ridiculous he told me "I Just Work Here And Do What They Tell Me So Dont Yell At Me...:: and then just walked away...That was it for me and Giant Eagle. WILL NEVER SHOP THERE AGAIN
- Clean store
- Good selection
- Terrible customer service
- Indifferent employees
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
I paid for my food and alcohol at 911pm and they expected my order
The cashier witness me coming up to pay for my items and my food item which I paid for which is all on camera and I'm sure the door come up more than what it should my or seat should have been for $28 and some change I'm asking for the reimbursement of my $28 and and when you ask her receipt the machines either down or there's too many people online again it's on camera I asked speak to a manager and manager never came out and you guys keep sending me email is there still a problem yes they're very ignorant there it's a get-going Carnegie 15106 I have a company I buy all my gas there my drinks there and my food but you guys are making me turn away from your store I'm just asking you reimburse me for the $28 and some change that I spent nothing more nothing less
User's recommendation: Never offered a receipt when I asked her when they told me they didn't speak to a manager
Your post is not clear. What happened to your items and why do you think the owe you $28?
Cleveland, Ohio
Sour milk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No Customer Service, Double Charges
- Terrible customer service at stores
- Online and the 800 number
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Employee bad behavior
giant eagle does not care about customers they never respond. ands their online chat is nonexistent,its a joke.
- Bad employees
Preferred solution: Apology
User's recommendation: Shop elsewhere.
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Big Girl you probably could do without them anyway.