Giant Eagle - Trouble using my own shopping bags
I like to use the self serve checkout and I always bring my own reusable bags. When I start checkout I press 'use my own bag' and then 'one bag' and, then the process comes to a halt.
The system locks up and a clerk has to come and reprogram so I can proceed. Sometimes this happens quickly and sometimes it is quite a while. I am uncomfortable because soon those in line behind me start to comment as they are in a hurry to checkout. It seems like a deterrent to sustainable practices like bringing your own reusable bags (instead of using more plastic or paper).
I don't understand why this happens every time I shop if the computer is programmed to accept using your own bags.
Please make checkout easier for those of us who want to use their own shopping bags. I shop in Lakewood, Ohio.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
Location: Lakewood, Ohio
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